What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Question Thank you! Oops! Related Contents The Best of Both Worlds Here are a few reasons we’ve chosen to be independent. Understanding Long-Term Care Understanding the types of long-term-care services—and what those services could cost—may be critical. Protecting Those Who Matter Most The importance of life insurance, how it works, and how much coverage you need.